Returns Policy

Customer satisfaction is our most important thing, and with this belief, we promise to replace or refund in the following cases:

1. Order after-sales rules

The platform is solely responsible for after-sales problems caused by the quality of the ordered goods. The specific after-sales rules are as follows: Relevant vouchers must be provided for after-sales initiation (background order screenshot + product problem picture + clear package face list + problem description)

• The product is defective, defective, and severely deformed

• The print pattern is incomplete and the print position is wrong

• Wrong item shipped, wrong size sent

• Shipping to the wrong address, different from the address information provided by the customer

• The package was lost in transit

• Logistics does not update information for 30 days

• Less delivery of order products

• Other questions, depending on the specific document

Remark:

Due to logistics problems caused by uncontrollable forces (such as epidemics, wars, riots, etc.), the platform has the right to terminate the payment according to the actual situation and inform it on the platform.

The actual refund amount is based on the amount actually paid by the merchant, and the discounts in the form of bonuses, coupons, and full discounts used in the payment process will not be refunded.

2. Refund method

Return the original route according to the payment path of the order

3. After-sales service commitment

1. The Artshiney platform promises to provide a worry-free after-sales policy within 15 days from the date of order receipt.

2. For all after-sales problems submitted by users, we promise to solve them within 3 working days:

(1) Working days refer to working hours from Monday to Friday (9:00-18:00), which will be counted from the time the problem is accepted, and will be postponed in case of weekends, statutory holidays, etc.;

  (2) Solutions: Propose solutions such as after-sales refunds for orders (the time required for the refund processing process will be calculated separately). If the user does not agree with the above solutions, the negotiation time will be calculated separately.

3. This “After-sales Policy” will take effect on June 1, 2022, the date of publication.